Refund & Cancellation Policy

Last updated: September 30, 2026

This policy explains cancellations and refunds for Build Less subscriptions and add-ons.

1. Try before you pay

New workspaces can try the Standard plan free (currently for 14 days) without any payment details, so you can check that Build Less fits your work before paying.

2. 7-day refund on your first payment

If you are not satisfied, you can ask for a full refund of your workspace's first payment for a paid plan (including add-ons bought together with it) within 7 days of that payment being confirmed. After the refund, the workspace moves to the Free plan and your records are kept.

3. Renewals, add-ons and partial periods

• Payments for later periods (renewals) and add-ons bought after the first payment are not refundable, including for unused days or months.
• Plans never renew or charge you automatically — you decide each time whether to pay for the next period.
• You can stop at any time simply by not renewing. The workspace moves to the Free plan when the paid period ends; nothing is deleted.
• Switching to a smaller plan or removing an add-on takes effect at the next period and does not create a refund for the current one.

4. Payment errors

If you were charged twice, charged the wrong amount, or paid but the plan was not applied because of an error on our side, we will correct it or refund the difference in full, at any time.

5. How to request a refund

1. Email support@lupaly.com (or message 0950 081 0974) from the account owner's email, with your company name, the payment date, the amount and the payment reference number.
2. We confirm eligibility within 3 business days.
3. Approved refunds are sent to the original payment method or account (for manual payments, to the account you paid from) within 7–14 business days, depending on the payment channel.

6. When we end a service

If we suspend or close an account for a serious breach of our Terms of Service, no refund is due. If we discontinue the Service, we refund the unused part of any period you paid for.

7. Referral commissions

When a payment is refunded, any referral commission earned on that payment is cancelled.

8. Contact